customer service manager

Job Summary

APM Terminals is an independent business unit within the Danish Maersk Group a Global Fortune 500 company with about 89,000 employees and offices i...

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 1 year

Job Description

APM Terminals is an independent business unit within the Danish Maersk Group a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries Join us to achieve even your most ambitious career goals!

Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You'll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your work place.

 

Ref.: AT-183921
Location: Lagos

Key Responsibilities

  • Maintains interaction with with Agents, Consignees, Shipping Companies, Government Agencies and other stakeholders in the Maritime Industry on customer services related activities
  • Ensures management of internal customers for superior and excellent service delivery
  • Authorizes all prepayment and Government Agencies holds.
  • Work with the project team on customer experience projects to ensure successful roll out.
  • Ensure successful implementation of any new process introduced by Management for Customer Service related activities.
  • Performs any other related activities, as designated by the Chief Commercial Officer

We are looking for

  • Bachelor’s degree in Business Administration or related field from an accredited university.
  • At least seven years or more of strong supervisory experience in container terminal operations environment, or similar, related industry.

Knowledge:

  • Requires a comprehensive understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements and equipment.
  • Thoroughly familiar with the strict implementation of customer service
  • Advanced computer skills with a sound understanding of modern terminal planning and control systems.
  • Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen in order to meet operational performance objectives and deadlines.
  • Have effective customer service skills.
  • Provide leadership and ensure cooperation and support from employees and contractors in all areas of terminal operations to achieve operational objectives of the business using a teamwork approach.
  • Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
  • Well developed English oral, written communications and report writing skills. Also must have a working knowledge of the Pidgin English.
  • Previous experience of working in a multi cultural environment is an advantage.
  • Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

We Offer

  • This position offers career development, exposure to multinational systems and process, high level stakeholder engagement as well as an outstanding opportunity to join a professional team at APM Terminals and contribute to the success of the organization.

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