Customer service manager

Job Summary

GB foods is a leading FMCG group in West and Central Africa. We are into Trading and Manufacturing of branded food products for the African market....

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

GB foods is a leading FMCG group in West and Central Africa. We are into Trading and Manufacturing of branded food products for the African market.

Role & Responsibilities

  • We are looking for a Customer Service Manager for our business in Nigeria, reporting to the Business Unit Manager he/she will be responsible for:
  • Together with the demand Planner, lead the forecasting process trying to get the best forecast accuracy, in order to optimize the planning, supply and production processes.
  • Agree with Sales Management the customer service conditions, trying to optimize customer satisfaction and efficiency for the company.
  • Agrees with Logistic team the delivery conditions o customers, trying to meet the service level targets at the most efficient cost.
  • Lead the Pricing Committee to agree on the sales prices to customers with Sales and Finance management
  • Lead the Credit Committee, to decide the payment and credit conditions with customers
  • With the Logistics team, being responsible for the orders and deliveries to customers
  • With the Sales team, being responsible for customers cash collection
  • With the Operations team, being responsible for the product availability
  • Responsibility for achieving the committed sales in front of General Management
  • Responsibility for achieving the target in Account Receivables in front of Finance Management
  • Being the Credit Manager for the Nigeria Business Unit
  • Supervising the order to cash process execution

Requirements

  • Bachelor's degree in Economy, Business Administration or Engineering
  • Relevant experience in the Customer Service area
  • People Management skills

Share Job Post

LOGIN TO APPLY NOW