Customer service manager

AMG Logistics (NIG) Limited

Job Summary

AMG Logistics (NIG) Limited offers you a full and complete compliant package of services, including freight forwarding, customs clearance, trucking...

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

AMG Logistics (NIG) Limited offers you a full and complete compliant package of services, including freight forwarding, customs clearance, trucking, distribution and warehousing within Lagos, Port Harcourt and Abuja. 

Responsibilities

  • Providing help and advice to customers.
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Investigating and solving customers problems
  • Keeping accurate records of discussions or correspondences with customers
  • Analysing statistics or other data to determine the level of clients of the company
  • Writing reports and statistics and doing spreadsheets.
  • Willing and able to learn our software (CW1) in detail
  • Making sure that every client has been trained on CW1.
  • Training customer service staff to deliver the high standard of customer service.
  • Answer the phone of clients at all times; never ignoring or refusing a single call
  • Explain to clients in a clear and concise manner
  • Having regular contact with the customer and listening to clients and resolving their issues quickly

Qualifications and Experience

  • Minimum of Bachelors degree or its equivalence.
  • Minimum of 3-5 years of experience.
  • Experience of working in a Clearing and Forwarding company in same position as Customer Service Manager will be an added advantage.

Skills Required: 

  • Extremely good communication skills
  • Ability to report regularly statistics, using Excel in high standard
  • Versed in exports and imports
  • Good knowledge of Customs tariff
  • Must have listening skills
  • Problem-solving skills
  • Confidence, patience and politeness
  • Ability to work under pressure.

How to Apply?

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