Customer Service Executive


Job Summary

Our firm is looking for a skilled Customer Service Executive who is both willing and ready to provide top notch customer service in our organization. Our aim is to keep the unit running in an efficient and profitable manner, thereby increasing customer satisfaction, loyalty and retention. Are you keen on ensuring people are happy at all cost? If you feel all these qualities speak of everything you can do without getting weary, then you are the perfect fit for this job. Be the first to apply and take what's yours.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication

Candidates that live around Festac, Satellite Town, Abule-Ado, Amuwo Odofin and environs have added advantage.


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