Customer service executive

Coscharis Mobility Limited

Job Summary

Summary Ability to work under pressure. Respond to customer's complaint and pick up customer's calls. Resolve customer's issues as quick as possible. NIM is an Added Advantage.

  • Minimum Qualification: Degree
  • Experience Level: Graduate trainee
  • Experience Length: 3 years

Job Description


Reference No: CMO-21


Responsibilities

  • Resolving Customer Complains, queries and making.recommendations on how to prevent future.occurrence.
  • Keep Customer Data Base at all times.
  • Developing Relationship with all customers.
  • Developing Simple and workable Customer Feed back.
  • Develop and Maintain Customer Reward System and Plan.
  • Develop and Maintain "Know Your Customer" policy.
  • Maintain a bulk SMS system for easy client communication.
  • Maintain Relationship with SIXT HQ on customer relations and other issues as may be assigned.
  • Client Visitation.
  • Develop Customer Appreciation program.
  • To undertake such other Duties as Required and Commensurate with the Grade and Title of the Job.


Requirements:

  • HND/BSc in related course.
  • Candidate must have 3 years cognate experience.

Share Job Post

LOGIN TO APPLY NOW