Carparts Nigeria Automobile Limited is one of the leading online car and truck parts and accessories stores in continental Africa. We have a complete selection of high-quality parts for a wide range of new and used vehicle makes and models - offered at the lowest prices. There are millions of inventoried parts in the CarPartNigeria.com database, and the search is quick and simple.
- Follow up on old customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Ability to multi task
- Minimum of an OND/HND/B.Sc
- At least 2 years proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Must reside within yaba and it environs
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
How to Apply?
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