Customer service executive

Carparts Nigeria Automobile Limited

Job Summary

Manage large amounts of incoming calls. Converting prospets to customers

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Carparts Nigeria Automobile Limited is one of the leading online car and truck parts and accessories stores in continental Africa. We have a complete selection of high-quality parts for a wide range of new and used vehicle makes and models - offered at the lowest prices. There are millions of inventoried parts in the CarPartNigeria.com database, and the search is quick and simple.

Responsibilities

  • Follow up on old customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Ability to multi task

Requirements

  • Minimum of an OND/HND/B.Sc
  • At least 2 years proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Must reside within yaba and it environs
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

How to Apply?

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