Job Summary

Nathans Limited owners of the largest dry cleaning Chain in Africa is looking for Customer Service Executives for our Victoria Island branch. Are you a smart, good looking and experienced individual who is ready to move yourself to another level? If you think you are deadline-oriented, attentive to detail, and most of all organized enough to perform the administrative functions of our company, then we need you to apply for this job.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

Your Responsibilities shall include:

  • Handle customers complaints, inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Identify and assess customers’ needs to achieve satisfaction
  • Collecting and inspecting of customer items before registering it.
  • Collecting customers items and entering into the system
  • Build sustainable relationships of trust through open and interactive communication
  • Take the extra mile to engage customers
  • Reporting to the Manager  and assist in other duties as may be assigned by your superior

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| Full Time |
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