Customer Service and Social Media Consultant

Job Summary

The position of customer service / social media consultant consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

The successful candidates will also be required to reach out to and manage interactions with new leads via emails, phone calls, and specific social media platforms.

Core Tasks

Check to ensure that appropriate changes were made to resolve customers' problems;

Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints;

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments;

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes;

Refer unresolved customer grievances to designated departments for further investigation;

Send out emails and newsletters to customers and leads on our business solutions and services

Professionally manage social media platforms with regular posts of related information, response to requests and posts from customers and leads and interact with those who follow our accounts.

Follow up with clients to ensure that issues logged are promptly resolved

Work with the technical team on product reviews and documentation to better understand our solutions.

Qualifications and Requirements

  • A relevant first degree
  • A functional laptop with the ability to use a laptop as an effective work tool.
  • Minimum of 2 years’ experience
  • Location: Lagos Gbagada


Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Very Good Communication Skills – 

Proficiency in Written English – Ability to document processes and activities, review existing documents and reports and be able to make necessary corrections where required. 

Report to the Head of Operations or the Managing Director

Working Condition:

This is a full-time position with work hours between 8am and 5pm. Successful candidate may be required to work late or on Saturdays whenever required.

The successful candidate will be required to fully comply and adhere to internal policies and use of online tools for day to day activities and reporting.

Remuneration will range from N70,000 to N100,000 depending on the level of experience and skill sets of the candidate.

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