Customer sales & service agent i

Job Summary

Emirates is looking for people from across the globe to join their team as a Customer Sales & Service Agent I

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Emirates is one of the world’s fastest growing airlines. Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations. Emirates Group started out in 1985 with just two aircraft and a handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share - a passion for travel. 

We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel. Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. 

Job Code: 180001OX

Job Purpose

  • To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station, and network Commercial objectives.

Job Outline

  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journeys such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to the customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings, and upgraded fares.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

Retail Office only

  • Ensure that all necessary ticket related documentation is filed, timetables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
  • Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfill Emirates online queries and other complex activities such as medical cases and special services.

Qualifications & Experience

  • Educated to at least GCSE or O'Level standard or equivalent.
  • Relevant experience in a contact center or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.

Knowledge/skills

  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Other languages besides English: As some Contact Centres deal with multilingual calls, fluency in a required language will be advantageous.
  • Please note that you must have the right to work and live in Lagos.

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