Customer relationship officer

Job Summary

To provide exceptional customer service and complete customer satisfaction

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

To resolve customer’s request and complaints

To act as a direct interface between the Company and Customers

Context: (Global influences, environmental / industry demands, organizational mission, etc.)

Clean Ace’s budget and business plan

Company’s Mission, Policies, Procedures and Processes


Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)

Task/Role Complexity:

  • Provides quality customer service to customers daily
  • Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner
  • Ensures the shop and the environment is clean before the shop opens for business.
  • Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning,
  • laundry, cobbler, alterations, upholstery, etc.
  • Ensures proper analysis is done for garments dropped off and inform the customer appropriately
  • Ensures all garments are properly booked and tagged for identification
  • Handles pick-up of garments ensuring compliance to company policies and procedures
  • Releases finished items to customers and receive payment from customers
  • Ensures all customer complaints are resolved amicably and in good time
  • Provides correct and complete report as may be required by the Head, Customer Representative & Marketing
  • Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing.


Minimum Requirements:

Education:

HND/BSc. Degree in related discipline.

Work Experience: 1-2 years Supervisory Experience: None Role Experience: 1year

Skills / physical competencies:

High Energy

Hands-on approach to responsibilities

Good listener

Behavioral qualities:

High on execution

Low on excuses

High sense of personal responsibility

High Integrity

Friendly

Engaging

Good Instincts

Thorough and detailed

Can –do attitude

Passionate

Proactive

Can think on his/her feet

Can take instructions and expand on it

General working conditions

(e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)

Competencies

Knowledge:

Effective communication

Business Application System

Microsoft office tools

Customer dynamics and requirements

Working on feet for long hours



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