Customer relationship officer

Job Summary

To provide exceptional customer service and complete customer satisfaction

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

To resolve customer’s request and complaints

To act as a direct interface between the Company and Customers

Context: (Global influences, environmental / industry demands, organizational mission, etc.)

Clean Ace’s budget and business plan

Company’s Mission, Policies, Procedures and Processes

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)

Task/Role Complexity:

  • Provides quality customer service to customers daily
  • Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner
  • Ensures the shop and the environment is clean before the shop opens for business.
  • Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning,
  • laundry, cobbler, alterations, upholstery, etc.
  • Ensures proper analysis is done for garments dropped off and inform the customer appropriately
  • Ensures all garments are properly booked and tagged for identification
  • Handles pick-up of garments ensuring compliance to company policies and procedures
  • Releases finished items to customers and receive payment from customers
  • Ensures all customer complaints are resolved amicably and in good time
  • Provides correct and complete report as may be required by the Head, Customer Representative & Marketing
  • Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing.

Minimum Requirements:


HND/BSc. Degree in related discipline.

Work Experience: 1-2 years Supervisory Experience: None Role Experience: 1year

Skills / physical competencies:

High Energy

Hands-on approach to responsibilities

Good listener

Behavioral qualities:

High on execution

Low on excuses

High sense of personal responsibility

High Integrity



Good Instincts

Thorough and detailed

Can –do attitude



Can think on his/her feet

Can take instructions and expand on it

General working conditions

(e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)



Effective communication

Business Application System

Microsoft office tools

Customer dynamics and requirements

Working on feet for long hours

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