Customer Relationship Manager

Job Summary

Build relationships with key employees among customers

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities

  • Build relationships with key employees among customers
  • Schedule regular meetings with customers to ensure they are satisfied
  • Collaborate with internal teams (e.g. finance, engineers,  procurement) to address customers’ needs
  • Maintain daily log of issues raised and resolved
  • Follow up with customers to ensure issue has been resolved
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Understand service offerings enough to answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support

Requirements

  • Proven experience as a Client Relations Manager
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office,
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving attitude
  • Ability to work well with a team
  • Ability to stay calm when customers are stressed or upset.
  • Ability to remain professional and courteous with customers at all times

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