Customer Financial Services Coordinator


Anonymous Employer

Job Summary

The Customer Financial Services Coordinator is responsible for supporting the day-to-day financial management processes for clients. This position will provide billing support, contract commitment support, transactions support, and financial reporting. The Customer Financial Service Coordinator will coordinate efforts with the Customer and Service Management organizations to identify and resolve billing issues that impact the financial management of the account (i.e., aging, credits).

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

  • Review customer contracts to ensure compliance for all billing and financial related activities and financial service level agreements. 
  • Coordinate and matrix manage multiple internal organizations and external customers to drive resolution of any client impacting issues with a sense of urgency. 
  • Develop billing flows to ensure Customer’s Services are integrated to the appropriate Service and billing platforms. 
  • Identify and implement billing process improvements. 
  • Track and trend Client accounts payable and credits due. 
  • Oversee first invoice reviews for newly established Services to confirm contract rate treatment versus invoice amount. 
  • Present billing invoice along with contract terms and conditions for new contracts and services or changes in existing services to show the correlation between the documents. 
  • Provide escalation support to monitor on time completion of payables, billing processes and other related financial transactions. 
  • Manage Customer requirement and financial aspects of complex or non-standard moves, adds, changes, or other transactions requiring detailed product knowledge. 

Candidate Profile: 

  • Bachelor’s degree or five or more years of work experience. 
  • Three or more years of relevant work experience in the oil and gas sector. 
  • Experience with handling Key Accounts and verse in the use of the Microsoft Office Product Suite, including Excel. You will stand a better chance if you have: 
  • Oil and gas background with firm understanding of the sector 
  • Three or more years of relevant work experience in customer service and key Account Management. 
  • Two or more years of experience with financial, contract management and related compliance and audit requirements. 
  • Excellent organizational, verbal and written communication and presentation skills. 
  • Financial Business acumen, Client P&L Management experience. 
  • Self-motivated with demonstrated initiative and results orientation. 
  • Works comfortably under pressure and changing priorities. 
  • Experience with large scale Managed Services Accounts and Customized oil and gas Services and program delivery. 
  • Substantial external client facing experience required in financial management process and procedures. 
  • Ability to work through complex business and client challenges and collaborate in developing and implementing solutions.

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Anonymous Employer
Port Harcourt & Rivers State
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NGN Confidential
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Shalina Healthcare Nigeria Limited
Port Harcourt & Rivers State
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Rest of Nigeria (Nationwide)
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