Customer care manager

Job Summary

A consulting firm seeks qualified candidates to fill this role   Responsibilities Improve customer service experience, create engaged custome...

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

A consulting firm seeks qualified candidates to fill this role

 

Responsibilities

  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities

 

Requirements:

  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of industry’s latest technology trends and applications

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