Community support team

Co-creation Hub Nigeria

Job Summary

We are recruiting two dynamic professionals to join our Community Support Team in managing our execution and daily operations.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Co-creation Hub Nigeria is a social enterprise committed to bringing together stakeholders from different walks of life to work collaboratively on solutions to social challenges facing the Nigerian society.

Job Descriptions

  • As Community Support at a vibrant hub, you are the face of the Centre and will be responsible for driving positive experiences for all our guests, members, and community.
  • You will have a good understanding of the various functions of the hub and be able to communicate them effectively.

Roles and Responsibilities

  • Make our hub a welcoming environment for all our guests, members, and the community.
  • Manage the front desks on a daily basis.
  • Direct visitors to the appropriate teams and offices.
  • Answer, screen and forward incoming phone calls to appropriate people.
  • Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).
  • Provide basic and accurate information in-person and via phone/email.
  • Receive, sort and distribute daily mails/deliveries.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbooks, issue visitor badges, etc).
  • Order front office supplies and keep an inventory of stock.
  • Update calendars and schedule meetings.
  • Arrange travel and accommodation, and prepare vouchers.
  • Keep updated records of office expenses and costs.
  • Resolve issues related to the centres
  • Support in handling logistics for meetings and events.

Requirements

  • 3-5 years experience as a Community, Customer Service or Front Office Representative.
  • Strong written and verbal communication skills
  • Proficiency in Microsoft and Google Suites
  • Hands-on experience with office equipment (e.g. telephones and printers)
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills and customer service skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Professional attitude and warm appearance

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