Client Service Executive

New

Job Summary

One of our clients seeks qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Key Responsibilities

Escalate urgent requests and questions to appropriate stakeholders and working collaboratively towards a resolution and effective service recovery
Consistently communicate feedback and suggestions to key stakeholders to improve processes and member experience
Think critically around the services and support and challenging the status quo to drive member satisfaction
Assist in other operational/administrative projects as needed to support this high-growth business line
Provide a “first line of defense” to all inbound member questions and requests
Ensure members’ requests are being met
Have a full understanding of the Ellae Creative Hub’s products, services, and offerings
Provide members with exceptional service by understanding their requests and offering thoughtful, timely, and effective solutions
Provide billing and facilities support if
Experience and Requirements
At least 2-5 years of customer service related work experience in a medium to high growth company and/or entrepreneurial environment
Excellent communication, writing, and presentation skills
Excellent organizational and multitasking skills
Experience using cloud-based software platforms; technologically savvy
Strong preference for candidates who are:
Proficient with Google Docs, Slides, Sheets and Drive
Experienced in building and evaluating customer support processes and tools

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