Collections Manager

New

Job Summary

One of our clients is seeking qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

  • Make Calls to defaulting customers on their loan repayments
  • Negotiate repayment schedules and plan
  • Send Email and SMS reminders to customers about their overdue loans
  • Evaluate and recommend approvals of loans
  • Advise borrowers on financial status and repayment plans
  • Ensure full recovery of loans as at when due
  • Attend to other issues as assigned by the unit's head.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.


Requirements:
  • Must have minimum OND in any Business related field
  • Must have excellent communication skills, attention to details, customer service, marketing skills, and data analysis skills.
  • Must be able to use Microsoft Office packages proficiently
  • Must be open to working on weekends when required.
  • 5-7 years Experience

Salary range:300,000-400,000

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