cloud, infrastructure & mobility (cim) presales engineer


Job Summary

Execute the Technology Group Strategy in line with the company`s overall strategy through the demonstration of personal leadership, flexibility, intergrity, go-beyond attitude, simplicity and synergy with other units, team mates, colleagues and customers with the sole purpose of achieving and exceeding set performance targets.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

We are looking for someone who:

Is passionate about technology, cloud, infrastructure and mobility solutions and possesses values that aligns with that of FPG. We are on a mission to deliver and support flexible and secure solutions that ensures choice for our customers. We achieve our mission through Flexibility, Leadership, Integrity, Simplicity, Synergy and a Go-Beyond attitude.

Is a professional and sound Cloud, Infrastructure & Mobility (CIM) Engineer, who possesses both deep and wide expertise in the IT CIM space. You should be able to provide technical, product and business knowledge to support the sales process, implement and support solutions sold to customers, and strengthen customer relationships.

Has a commitment to overachievement – you have a never quit attitude, and get buy-in to overachieve against targets regardless of the adversity being faced.

Is data-driven and research focused – You leverage on information, data and research and is abreast of technological trends and developments especially in the area of cybersecurity. You can also communicate using data to provide superior knowledge and value to customers in order to help drive FPG`s strategic plan.

Has high emotional intelligence – You have genuine empathy for others, and maximize your impact through understanding the motivations of your team, and adapting your communication accordingly.

Is a positive change agent – You have a track record of leading and empowering groups towards driving improvement while navigating change and simultaneously winning. You create a culture of transparency and focused

improvement while having fun and fostering a strong team environment.

Uses good judgement – Especially when tasked with difficult decisions. You are person who exudes good judgement in decision-making.

Is accountable – You have honest, transparent and authentic communications with your colleagues, regardless of personal ramifications.

Is a team player – You not only motivate individuals but a team towards a

collective vision and manifest a team atmosphere. 

As a CIM Presales Engineer at FPG, you are expected to:

Possess a solid technical IT infrastructure background and deep product

knowledge to support solution write ups, product’s features, benefits, capabilities

and comparative analysis among competing products/OEM`s.

Engage in a presales technical consultancy role to provide technical assistance

and guidance during the presales/sales process by identifying customers

technical and business requirements prior to designing a solution.

Articulate the company’s technology and product portfolio and position it to both business and technical users.

Provide technical solutions to new and existing customers.

Consult with technical teams about capabilities and support the business in

cross-functional projects to drive organizational advancement.

Participate in strategy meetings with the Technology, Sales and Marketing team.

Communicate technical information to non-technical staff in a way that is easy to understand.

Support Salespeople in all aspects of the sales process.

Have an analytical mindset and leverage data across all interactions.

Be an effective communicator across multiple mediums, both externally and


Build relationships with clients quickly.

Be research focused and data driven.

As a CIM Presales Engineer, you MUST meet the following criteria;

Work Experience:

A minimum of 4-5years of related experience as a CIM Presales Engineer in a

reputable IT firm with record of accomplishment in this role.

Experience working in mixed Windows/Linux, database and virtualized/physical server environments.

Technical Competencies:

Knowledge of Cloud (Azure, AWS etc.) and ability to architect these solutions.

Sever virtualization technologies (Xenserver, VMware Vsphere, KVM, HyperV etc.)

Desktop (VDI) and Application virtualization technologies.

Web application delivery, networking (Loadbalancing – F5, NetScaler etc.)

Knowledge of mobility solutions (Airwatch, Xenmobile, Mass360, Blackberry etc.)

Hardware and storage (HP, IBM, etc.)

Operating systems (windows, Linux, UNIX, power systems – AIX etc.)

Knowledge of backup & recovery and monitoring (infrastructure, application,

network etc.) solutions.

Skills and Abilities:

  • Strong analytical skills to identify trends and patterns.
  • Strategic planning abilities.
  • Collaboration and motivation skills.
  • Excellent customer relationship and presentation skills.
  • Exceptional presales skills.
  • Strong problem solving and ability to work under pressure.
  • Creative, innovative, confident, efficient, meticulous and articulate.
  • Exceptional presentation skills.
  • Educational/Professional Requirements:
  • A minimum of a B.Eng./B.Tech. in Electronics/ Electrical/ Mechanical/
  • Computer Engineering, Information Technology or any related field.
  • A masters degree will be added advantage.
  • Possesion of ITIL certification.
  • Possession of relevant OEM professional certifications.

Essential Functions:

The Presales Engineer coordinates technical pre-sales activities. He/she transfers industry, technical and product knowledge to customers via good written, verbal and presentation skills. Assists in all levels of technical account planning and accompanies

Sales Account Managers on visits to customers. The Presales Engineer supports the successful achievement of sales targets by analyzing the technical needs and proving ability to deliver the IT solutions proposed to prospects or existing customers. Add value

to FPG by providing expertise throughout the sales process and ultimately influencing sales. 

Responding to bids/Request for Proposal (RFP), writing winning technical

proposals, working closely with the sales team on proposals and pitches for business.

Attending meetings and acting as a technical expert or Subject Matter Expert (SME).

Specific Functions:

Specific areas of responsibility that you will be responsible for include but are not limited to the following:

Engage in activities including customer meetings, product presentation anddemo/POV/POC.

Support with technical defense or qualification.

Provide answers to technical questions in a RFI or a RFP.

Build custom product demo’s.

Provide first-line technical support for software evaluations and/or pilot projects.

Assist the Sales team qualify leads by using deep understanding of the product’s

features to identify customer pain points.

Write winning technical proposals.

Support customer events.

Create the solution document, custom white paper and datasheets.

Build technical relationship with prospects or existing customers.

Provide any technical input needed for proposals.

Liaise with corporate support teams to ensure accurate and timely resolution of technical issues that may arise during the presales process.

Any other duties as assigned by management.

Identify/generate and execute initiatives, strategies and action plans to improve short- and long-term presales engagement, project implementation and revenue generation.

Other related functions as may be requested by the Employer or your Manager.

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