Client service manager

Teclab Management Services Limited

Job Summary

Teclab Management Services Limited is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and...

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Teclab Management Services Limited is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.

 

 

Job Description:

  • Planning and organizing the fulfillment of client orders to ensure timely delivery
  • Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
  • Provide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectations
  • Assist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution
  • Supervise company employees to ensure they comply with set client service standards in carrying out job duties
  • Prepare and manage budgets to achieve set targets and objectives
  • Proffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirement
  • Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service
  • Contact clients to ensure they are satisfied with received products and services
  • Designate work territories to client services staff and establish strategies necessary for achieving set targets
  • Provide clients with regular update and periodic statements to keep them abreast on changes in trends
  • Assess products/services to ensure they are up to the specification set by clients
  • Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Ensure all set targets are achieved

 

Qualifications

  • First Degree in Business Administration or related field preferred and relevant certifications will be an added advantage
  • Minimum of 5 - 8 years experience must have spent 1 - 3 years in a similar role.

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