Develop effective communication platforms for clients and staff.
Inspire repeat-business from clients.
Conduct customer service workshops and presentations.
Monitor and measure client satisfaction.
Liaise with different departments about client queries.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.
Business Degree or related qualification.
MBA will be an added advantage
5+ years customer service working experience
Strong communication skills.
Ability to meet deadlines.
Calm, polite, and professional behavior.
Reliable and self-motivated.
General business knowledge.
High service orientation.