Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently seeking to engage experienced candidates in the capacity above.
- Develop close relationships with customers, vendors and client managers
- Grow the individual client business through continuous interaction and persuasion.
- Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
- General monitoring of clearing operations activities to ensure compliance with operational procedures.
- Proffer solutions to escalated customer service issues.
- Attend regular scheduled meetings with clients to discuss service improvement strategies & documentation of discussions.
- Responsible for negotiation of suitable clearing rates with new clients
- Ensure agreed rates, terms and credit days are maintained in clients’ transactions
- Drawing up job specifications and allotment of responsibilities to staff of the department.
- Develop new client relations team members to ensure easy integration.
- Play an active role in developing new service plan to fit customer requirements.
- Ensure documentary compliance of client import documents
- Ensure that required amendments to documents are relayed to the right quarters.
- Monitor client satisfaction through customer experience measurement
- Updating clients on status as well as delivery schedule of shipment
- Conduct relevant bench-marking and analysis to identify opportunities for business improvement
- Monitor service performance of vendors and third parties to improve service levels
- Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
- Executing vendor-efficiency customer surveys and analyzing results.
- Any other task that may be assigned to you.
- A Bachelor's degree from a reputable University
- Minimum of One (1) year working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company.
- Clear Verbal and written Communication
- Knowledge of the Company, its services and activities
- Knowledge of the clients - products, people, and needs
- Time Management Skills
- Management of Personal Emotions
- The Ability to Listen Closely to Customers
- Great Attitude
- Good computer skills
- Critical thinking skills
- Persuasion skills
- Ability to handle surprises and manage situations calmly.
- Salary expectations are from N70,000 - N100,000.