Client relationship officer

Dragnet Solutions Limited

Job Summary

Candidate will be expected to manage and oversee all Corporate Client Relationship functions, Government Agency Relations, ensure total Customer satisfaction, loyalty and retention.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: Less than 1 year

Job Description

Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently seeking to engage experienced candidates in the capacity above.

Key Responsibilities

  • Develop close relationships with customers, vendors and client managers
  • Grow the individual client business through continuous interaction and persuasion.
  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
  • General monitoring of clearing operations activities to ensure compliance with operational procedures.
  • Proffer solutions to escalated customer service issues.
  • Attend regular scheduled meetings with clients to discuss service improvement strategies & documentation of discussions.
  • Responsible for negotiation of suitable clearing rates with new clients
  • Ensure agreed rates, terms and credit days are maintained in clients’ transactions
  • Drawing up job specifications and allotment of responsibilities to staff of the department.
  • Develop new client relations team members to ensure easy integration.
  • Play an active role in developing new service plan to fit customer requirements.
  • Ensure documentary compliance of client import documents
  • Ensure that required amendments to documents are relayed to the right quarters.
  • Monitor client satisfaction through customer experience measurement
  • Updating clients on status as well as delivery schedule of shipment
  • Conduct relevant bench-marking and analysis to identify opportunities for business improvement
  • Monitor service performance of vendors and third parties to improve service levels
  • Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
  • Executing vendor-efficiency customer surveys and analyzing results.
  • Any other task that may be assigned to you.

Requirements

  • A Bachelor's degree from a reputable University
  • Minimum of One (1) year working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company.

Skills:

  • Clear Verbal and written Communication
  • Knowledge of the Company, its services and activities
  • Knowledge of the clients - products, people, and needs
  • Time Management Skills
  • Management of Personal Emotions
  • The Ability to Listen Closely to Customers
  • Great Attitude
  • Good computer skills
  • Critical thinking skills
  • Persuasion skills
  • Ability to handle surprises and manage situations calmly.

Remuneration

  • Salary expectations are from N70,000 - N100,000.

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