Client Relations Officer

Job Summary

-Building long-term relationships with clients -Addressing customer concerns and complaints -Creating sales plans to generate revenue

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

We are design, print and packaging company, looking for a Client Relations Officer to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to facilitate good relationships with our clients so the business maximizes the value of these relationships while maintaining a good reputation.

Responsibilities

- Build and strengthen relationships with key employees among our customers 
- Create plans to address clients’ business needs
- Scheduling timelines and client deliverables to ensure clients are satisfied 
- Act as point of contact for complaints and escalate issues as appropriate 
- Help sales team up-sell or cross-sell services and products 
- Ensure both the company and clients adhere to contract terms 
- Monitor and analyse competitors to keep up with trends and retain customers 
- Set sales and revenue targets and work diligently to meet them 
- Collaborate with internal teams (e.g. design, production, senior management) to address customers’ needs 

Requirements 
- Excellent customer service; experience is a plus 
- Experience with social media marketing/management
- Proficient in Ms Office, Ms Powerpoint, Ms Excel, and other Microsoft Packages 
- Ability to work independently to achieve daily targets and business goals 
- A customer-oriented attitude 
- Problem-solving aptitude 
- Excellent communication and negotiation skills 
- Ability to work well with a team 
- Must live in or close to Gbagada, Lagos State 
- At least OND Certification

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