Centre head

Confidential

Job Summary

Achieving targeted revenue, profitability, learner and employee satisfaction level and building “Best in Area” image for the centre.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

A reputable organisation seeks to fill the above position with suitable and qualified persons.

Job Description:

  • Day to day management of the centre operations. 
  • Source quality human resource for the centre operations. 
  • Guide and develop human resources to provide quality services. 
  • Control centre employee attrition rate. 
  • Provide and manage infrastructure for effective running of the centre. 
  • Implement and monitor the documented quality systems at the centre. 
  • Ensure compliance to delivery processes. 
  • Ensure compliance to batch schedule & prevent batch overflows. 
  • Ensuring compliance to exam schedule. 
  • Monitor & control employee & student absenteeism. 
  • Managing centre cost. 
  • Achieving student satisfaction level by providing good value for money. 
  • Conduct open house once in a month & take corrective measures on the issues raised by the students. 
  • Organise parents meet once in 3 months for career courses & brief them on the progress made in the course. 
  • Identify non-technical training needs of the centre employees & organize training program to meet the training needs. 
  • Manage centre events. 
  • Conduct a regular study on trends & processes in new product launch. 
  • Build a relationship with local media, industry, education institutions, etc. for projecting and building centre. 
  • Take corrective and preventive measures for all non-conformance reported/observed. 

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