Project Manager and Executive Administrative Assistant

Job Summary

We are currently seeking a highly productive and competent project manager and executive assistant to assist with the management of an ecommerce store

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Brief

We are currently seeking a highly productive project manager and executive assistant to assist with the business management of an e-commerce platform. oA competent technical assistant with strong IT skills & experience in customer service to provide technical and administrative support and ensure projects are completed in a well-organized and timely manner.



Requirements

  • Bachelor's degree in computer science, Business administration, project Management

  • Ability to take initiative

  • 4 years work experience in project management and business administration or client management

  • Advanced use and knowledge of  Microsoft Word & Excel & Office

  • Own a functional laptop

  • Bachelor’s degree in english, communication with certifications in use of Wordpress.

  • Fast paced learner

  • Understanding of online marketing techniques, google analytcs, SEO, wordpress back end

  • Technical understanding of Google Analytics, Wordpress back end, SEO & Google ads

  • Accurate data entry and attention to detail

  • Can write & speak english without any grammatical or spelling errors

  • Experience in Customer Service

  • Ability to multitask and work under pressure

  • Must be discreet and abide by confidentiality rules

  • Have worked for an e-commerce before (different than owning your own e-commerce store)

  • Strong client management skills

  • ability to use project manager tools and software such as gantt charts.


Duties

  1. Handle customer service

  • Act as the point of contact between the company and clients

  • Receive calls, take messages and routing correspondence

  • Handle requests and queries appropriately

  • Occasionally handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 

    2. Provide technical support to the Director

  • Provide accurate, valid and complete information by using the right methods/tools

  • Provide accurate data entry on wordpress backend

  • Keep records of customer interactions, process customer accounts and file documents

    3. Analyses

  • Perform research analyses on customer trends,

  • Use google analytics and keywords search as directed

 

     4. Provide project management support

  • Keep tabs on ongoing projects and follow up with various contractors

  • Use Gantt chart and other project management tools to ensure contractors meet their deadlines


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