Business Unit /Digital Services SME Function IT



Job Summary

The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support our IT Services. This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure we are delivering business results expected on the Customer Service Application domain. The Customer Service Application SME will be reporting to Business Systems Lead

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Responsibilities and Accountabilities:

  • Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Nigeria
  • Leading delivery of projects of applicable domain in Nigeria that attribute to the success of our business by collaborating with cross functional teams.
  • Promoting continuous improvement of processes and delivery of results within assigned domain.
  • Ensuring Business Value creation through simplifying application design, simplifying customer experience and efficient deliveries.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
  • Managing Timely Rollout of Projects
  • Ensuring appropriate Governance mechanisms for successful implementation of projects.
  • Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery
  • Some travels may be required for this role since.


  • The Customer Service Application SME must have a deep understanding of the Telco IT domain as well as a broad architecture understanding for IT in a telecom environment.
  • The Customer Service Application SME will have a solid background in translating business demand to IT Solution design and applying multiple technical solutions to business problems.
  • The Customer Service Application SME will be well-versed with micro services, containers, cloud, DevOps.
  • The Customer Service Application SME must be a believer in Open-Source environment to develop software solutions.
  • S/he should have specific skills and knowledge:
  • Structured approach to work, with the ability to plan, and organize larger activities
  • Clear in communication, both written and verbal.
  • Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.
  • Knowledge of business process re-engineering principles and processes.

Qualifications and Experience

  • MSc/Bachelor's degree in computer science, systems analysis or a related study.
  • 5-7 years of work experience on the Customer Service domain’s Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in delivering a project on relevant domains.
  • Experiencing in redesigning and simplifying the products, services, and processes.

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| Full Time |
NGN Confidential
Job Function: Consulting & Strategy
Anonymous Employer
| Full Time |
NGN 150,000 - 250,000
Job Function: Consulting & Strategy
Anonymous Employer
| Full Time |
NGN 250,000 - 400,000
Job Function: Consulting & Strategy