back office engineer/analyst

Telinno Consulting Limited (TCL)

Job Summary

Telinno Consulting Limited (TCL) is recruiting to fill the position of a Back Office Engineer/Analyst

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Responsibilities

Essential duties/key job roles and responsibilities include but are not limited to the following:

  • Guide and Manage Field Engineers to collect field data for analyses and prepare customer reports.
  • Validate data collection scope, scenarios, output requirements and formats with clients.
  • Responsible for template design or validation of custom templates.
  • Responsible for sharing validated scope, templates and other deliverables with team members, to ensure that quality requirements and customer acceptance criteria for all field operations are well understood.
  • Detailed analyses of field data to prepare reports and recommendations, to satisfy the agreed project scope.
  • As may be required, collaborate cross-functionally with the Field teams, the Back office teams and client teams.
  • Provide first line support and troubleshooting to Field Teams.
  • Must maintain progressive and up-to-date knowledge of the latest relevant features, tools, and technologies in the industry.
  • Support Team Lead in developing policies, procedures, and standards for consistent performance within agreed SLA.
  • Support Team Lead and Project Manager to plan and execute project efficiently.
  • Engage the customer regularly by attending customer meetings regularly and making appropriate feedbacks through presentations.


  • Bachelors' Degree in Electrical & Electronics/ Computer Science discipline or equivalent.
  • Relevant industry experience, with a strong background in engineering.
  • Relevant field experience is required.
  • CAPM, an added advantage.
  • Any relevant professional certification.

Knowledge, Skills & Attitude

  • Excellence, integrity, creativity, customer-centricity, safety consciousness and team spirit
  • Knowledge of RAN/UTRAN multi-technologies and multi-vendor is required.
  • Understands the end-to-end QoS in wireless networks.
  • Must understanding Site Engineering, including in-building solutions.
  • Familiar with operator’s framework, process, business, and operations.
  • Able to work both independently and collaboratively with other teams, business units, and business partners to achieve a cohesive Transformation Solution.
  • Strong problem-solving skills, quick learner and self-motivated team player
  • Ability to perform job functions to standards under pressure of tense/confrontational situations.
  • Excellent written and & oral communication skills in English.
  • Has technical optimization capability and support for the multi-vendor equipment.
  • Comfortable with the 3GPP standards.
  • Advanced Hands-on experience of drive test, network design, and optimization tools e.g. TEMS, NEMO, MapInfo, and ACTIX Analyser, Spectrum Analyzer, Site Master, etc.

How to Apply?

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