Assistant general manager ii

Marriott International

Job Summary

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in the fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. They are recruiting to fill the position of an Assistant General Manager II.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description

Job Number: 180032E3 

Job Descriptions

  • At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better.
  • We love what we do, and we give it all we’ve got – on the property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience.
  • We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

  • Functions as a Business Leader for the property with a ‘hands-on’ approach. The position has responsibility for all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction.
  • The Assistant General Manager assists the General Manager in leading the development and implementation of property-wide brand strategy initiatives.

Core Work Activities

Managing Food and Beverage and Rooms Operations:

  • Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
  • Coordinates all Food & Beverage functions and communication.
  • Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

Managing Property Operations and Department Budgets:

  • Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
  • Motivates team to achieve operational excellence; encouraging calculated risk-taking.
  • Maintains profit margins without compromising guest or employee satisfaction.
  • Maintains the property as a safe and secure facility for guests and employees.

Managing the Guest Experience:

  • Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  • Demonstrates and communicates drivers of guest satisfaction for the brand’s target customer.
  • Attends pre- and post-convention meetings to establish a relationship with the customer, understands group needs, sets and manages expectations.
  • Incorporates guest satisfaction as a component of staff/operations meetings.
  • Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Supporting the Sales and Marketing Strategy:

  • Assists in developing strategic alliances with local civic leaders, community and business organizations to further increase brand/product awareness
  • Advises brand and regional team of growth opportunities.
  • Participates in sales calls, local events and site visits with members of the sales team to acquire the business.
  • Assists the General Manager in researching and analyzing new products, pricing, and services of competition.

Managing and Conducting Human Resources Activities:

  • Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
  • Hires department managers who demonstrate strong functional expertise, creativity, and entrepreneurial leadership.
  • Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
  • Coaches by providing specific feedback to improve employee performance.
  • Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
  • Assists in coordinating the development and communication of emergency procedures.
  • Celebrates successes and publicly recognizes the contributions of employees.
  • Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
  • Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
  • Provides support for operational functions as needed to meet business needs.

Candidate Profile

Education and Experience:

  • Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;
  • Experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

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