Assistant customer relationship officer

Job Summary

To provide exceptional customer service and complete customer satisfaction To attend and escalate customer’s request and complaints where necessary To act as a direct interface between the Company and Customers

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: Less than 1 year

Job Description

Key Performance Areas:

  • Core, essential responsibilities/outputs of the position (KPA's)
  • Task/Role Complexity:
  • Provides quality customer service to customers daily
  • Ensures the shop and the environment is clean before the shop opens for business.
  • Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning, laundry, cobbler, alterations, upholstery, etc.
  • Ensures proper analysis is done for garments dropped off and inform the customer appropriately 
  • Ensures all garments are properly booked and tagged for identification
  • Handles pick-up of garments ensuring compliance to company policies and procedures
  • Releases finished items to customers and receive payment from customers
  • Ensures all customer complaints are resolved amicably and in good time 
  • Provides correct and complete report as may be required by the Customer Relations Manager 
  • Performs any other duties or tasks as may be required by the Customer Relations Manager.
  • Supervisory/Leadership/Managerial Complexity:
  • Lateral dimensions of the position
  • Creativities (improvement/innovation inherent)
  • Operational sequence 
  • Creative solution to customer needs
  • Vulnerabilities (control span)
  • Volatile customer and market dynamics and requirements 
  • Rigorous work environment
  • Collaboration 

Minimum Requirements

Education:                                                                   

OND in a related discipline.

Work Experience: 1-year Supervisory Experience: None

Role Experience: 6 months - 1year


Competencies

Knowledge:

Effective communication

Microsoft office tools 

Customer dynamics and requirements 


Skills / physical competencies:

High Energy

Hands on approach to responsibilities

Good listener

Behavioral qualities:

High on execution

Low on excuses

High sense of personal responsibility

High Integrity

Friendly

Engaging Thorough and detailed

Proactive

General working conditions 

(eg shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)

Working on feet for long hours 

Note the salary is #40000

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