Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.
Work with the Advancement Director to implement the School's Advancement Plan, including: planning and executing special events and attending School events for the purpose of obtaining donations from attendees.
To obtain raw contact details data from School and events e.g. Alumni events, breakfast club, seminars, etc. Segment and document the raw contact details obtained.
Research (through internet, Alumni and MBA) documented contact details and build prospective donors profile (i.e. ‘know your customer’ initiative).
Create a prospective donor list; call, write and visit prospective donors for the purpose of obtaining support (donations) for LBS.
Document all call/visit/event information (The name, Phone number, feedback) in a call/visit/event report, in the format prescribed.
Follow up on the feedback from the call/visit/event report, to the point where the intended support or donation is received by LBS from the donor/prospect.
Execute process flow steps from receipt of donation to conclusion
Submit a daily progress report (in the format: prescribed) giving details of follow up on feedback received and stating actions planned/recommended and delivery dates.
To meet/achieve Call center Target/Budget/Deliverables and other departmental objectives.
Respond to prospective donors’ complaints and inquiries.
Provide prospective donors and donors with reliable information.
Initiate, maintain and regularly update accuracy of prospective donors and donor’s information on the database.
Document all department account transactions using the process flow schedule.
Use approved scripts from the approved scripts folder for email, thank you letters, solicitation, sponsorship etc.
Report, record and file all departmental documents and events.
Attend call center training sessions and make recommendations.
Key Performance Indicators
Timely preparedness (meeting deadlines)
Success of key School development & fundraising events
Number of Corporate entities that partner with the School.
Number of development activities going on in the School.
Initiatives introduced to enhance School development & fundraising activities.
Feedback from internal & external customers.
At least a University Degree or its equivalent in any field
Minimum of five years’ experience working in a corporate environment and profit oriented organization e.g. banks
Attention to details
Planning & organizational skills
General management/ administrative skills
Proficiency in use of computers