Administrator

Old Mutual Nigeria

Job Summary

This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with basic technical knowledge of corporate business and its impact on regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

Job Specification

Descriptor:

  • Deliver on daily task and adheres to service and quality standards.
  • Provides both direct and indirect service to customers and intermediaries.
  • Ability to initiate reinsurance cession and recovery on timely basis
  • Ensure timely capturing/loading of data into operations software
  • Proficiency in the usage of Microsoft office for report generation and interpretation
  • Having a fair knowledge of group and credit life assurance products
  • Understanding the corporate claims management process and procedures
  • Respond to immediate requirement in line with standard operating procedures
  • Ensure daily operational Customer Service efficiency/delivery.
  • Responsible for the daily work flow and volumes within the turnaround time
  • Maintains and enhances service/work standards to delivers quality work within a given process

Key Result Areas

Operational Delivery:

  • Respond to immediate administrative requirements within time frame
  • Follows standardized processes and provides administrative support in line with business demands.
  • Delivers on daily task promptly.
  • Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality.
  • Makes increased contributions/effort in broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Qualifications and Experience

  • A first degree or its equivalent in relevant field
  • Experience in a technical operations department
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)

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