Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender.
- To support the Monitoring Evaluation Accountability and Learning (MEAL) unit and programs in implementing accountability activities which would range from daily visit to project locations with volunteers to get complaints, escalate them to the appropriate unit for them to be solved, Input complaints into the Christian Aid Complaints database and produce periodic reports.
- The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle and other relevant accountability guidelines.
- Develop monthly work-plans from the work-plans of other units
- Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions.
- Support the entry of complaints into the Christian Aid Complaints database
- Prepare Bi-weekly reports showing the various categories of complaints and the status of the complaints
- Lead in the handling of the Christian Aid toll-free line
- Support training sessions of relevant staff members (both Christian Aid and partner organisations) to support and ensure quality implementation of accountability mechanisms and information provision plans
- External: The role holder will have contact with partners, volunteers and stakeholders at state level.
- Internal: The position is line managed by the Accountability Support Officer. Has a key role in ensuring good relations with other roles in programmes, finance and logistic and procuement
- The ability to make day to day operational decisions to assist in the administration and smooth running of the project.
- Ability to work with Microsoft Packages.
Developing self and others:
- Ability to take initiative, be self- motivated and build capacity of/guide new and existing staff on programme and Accountability requirement.
- Applied skills/knowledge and expertise
- A university degree/HND with at least one year working experience with an I/NGO
- Ability to speak Kanuri and Hausa fluently.
- Willingness and ability to interact with community stakeholders and displaced persons in the various project locations
- Knowledge and use of mobile data collection technology
- Familiarity with Microsoft Packages.
- Good communication skills. (written and verbal)
- Understanding of partnership approach to international development
- Manage and organize information systems and maintain filing systems
- IT competency required:
LEVEL 1: You are expected to be able to:
- Work in a collaborative way that develops positive relationships and proactively provide help to others
- Proactively participate in team work and contribute ideas, including those that may be beyond your own or your team’s role.
- Treat everyone with courteousness, dignity and respect, recognising that people are different and have different views.
- Act and behave consistently with what you say.
- Communicate clearly and concisely, verbally and in writing.
- Pass on messages or information promptly and accurately, ensuring clarity and understanding.
- Explain things simply and in a different way if someone appears not to have understood.
- Be sensitive to and take responsibility for how your actions and words impact on others and adapt if necessary.
- Be responsible for using resources economically, whether these are Christian Aid resources or wider environmental resources.
- Recognise that time is a resource and take responsibility and proactive measures for managing your time effectively.
- Agree your work plan and priorities, keep track of your own progress and keep others informed.
- Check the quality of your own work and deliver to expectations.
- Seek clarification and support from your manager when needed, ensuring appropriate sign-off.
- Respond promptly to the requests of others, handling competing priorities and seeking guidance on these where appropriate.
- Consider the consequences of your actions, and take responsibility for the impact on your work, your colleagues and team objectives.
- Be accountable for your actions.
- Acknowledge gaps in your own knowledge and skills and seek out information and advice in order to learn.
- Regularly ask for and act on feedback on own performance.
- Assist others by showing how to complete tasks and sharing knowledge.
Strive for improvement:
- Demonstrate openness and willingness to embrace change, be flexible and adapt to new methods of working.
- Respond quickly and positively to new initiatives.
- Find ways to make improvements in your work and ways of working.
- Show initiative when faced with problems and proactively seek solutions.
- Willingly share knowledge and information that may help others.
- Salary (full time): N3,187,627