Account manager

Job Summary

Nigeria's leading internet service provider is currently recruiting to fill the position of an Account Manager.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Objective & Summary

  • Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Key Duties & Responsibilities

Account Management:

  • Service existing accounts obtain orders and establish new accounts by planning and organizing daily work schedule to call on existing or potential clients.
  • Manage relationship with all clients and maintain Zero churn at all time
  • Meet and exceed monthly, quarterly and annual set target
  • Liaise with business analyst, management team and account executives to collaborate and win deals
  • Periodically conduct the Know Your Customer exercise to keep up to date with changes and activities with your clients.

Research and Reports:

  • Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Internal Relationship Management

Liaise & Collaborate with:

  • Finance - on the workflow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
  • Billing -to negotiate to price within the approved margin
  • Day to day operational business solutions interface between departments
  • Legal - to ensure the aspects of the contract, signing, service contracts, revisions are done.
  • Ensure SLA’s are all adhered to and all documentations are up to date.

Skills / Knowledge

Essential:

  • Experience with both Microsoft operating system and Apple operating system          
  • Strong verbal and written communication.
  • Good presentation skills for business reports
  • Ability to organize and conduct purposeful Departmental/ Unit meetings
  • Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable:

  • General knowledge of  ICT solutions
  • Knowledge of Nigerian Telecoms Market
  • Strong administrative skills
  • Good understanding of Microsoft operating systems.
  • Able to use properly MS Word, Excel and Power-point
  • Education and/or Professional Qualifications
  • Graduate degree qualification essential.
  • Accreditation to professional bodies

Experience

  • The ideal candidate should have selling technology solutions experience.

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