Call Center Agent (Igbo Speaking)

Workforce Group

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Workforce Group - Our client, a reputable Insurance Company, is looking for the services of a qualified candidate to fill the position above.

Job Description

  • H/She will be the liaising between the organization and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up-sell products when they arise.

Job Requirements

  • OND/HND in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluent in Igbo.
  • Must reside in Lagos.

Remuneration

  • Salary: Attractive Basic pay.
  • Other Benefits: Pension plus HMO

Note: 

  • Only candidates who meet the requirements stated above will be invited.

This job originally appeared elsewhere.

Summary

Company

Workforce Group

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years