Coop Customer Service Officer

Confidential

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We are a Cooperative in the Oil and Gas industry with an asset base of over N10Billion. We are looking to reposition and seek to hire qualified candidates for this role.

 

Reports To

Coop Operations Manager

 

Purpose:  

The customer service officer is the front end of the Coop charged with excellent customer experience, information provision, issue resolution and relationship management.

 

Functions & Responsibilities:

  • Contact Centre functions
  • Day to day issue resolution
  • Vendor Interface
  • Ensure Coop vendor status with the organisation is active
  • Provide operational support
  • Work on making sure that consumers are having an outstanding banking experience.
  • Sell Coop savings products
  • Corporate communications
  • Customer database maintenance
  • Ensures excellent customer service skills are practiced by all the staff members.
  • Facilitates meetings to disseminate financial information to stakeholders. 

 

Key Performance Indicators

  • Customer service
  • Information availability
  • Reporting
  • Issue resolution
  • Service Quality
  • Innovation & Sustainability 
  • Professionalism

 

Required Knowledge, Skills & Abilities

  • Expert level customer service
  • Organizational front-line operations 
  • Must be client focused, a team player, able to improve processes, drive for results and take ownership to enhance client delight.
  • Numeric and Analytical 
  • Excellent written and verbal communication skills (English).
  • Highly motivated, able to work independently, self-starter, and problem/solving/analytical.
  • Excellent presentation, problem solving skills as a leader. 
  • A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
  • Experience working in a structured environment.
  • Generic Skills
  • Excellent oral and written communication skills
  • Customer and Client focused
  • Working knowledge of financial systems and computer literacy
  • Integrity and Discretion
  • Analytical skills / Problem solving
  • Resilience, Tenacity and Integrity
  • Interpersonal skills
  • Supervisory Skills
  • Aspirational Leadership
  • Excellent people skills
  • Team work
  • Initiative/Entrepreneurship/ taking ownership
  • Organization & coordination
  • General data management

Professional Requirements

  • Professional certificates will be an added advantage
  • Minimum of 2 years relevant experience
  • A good university first degree in any discipline 
  • Previous frontline experience 

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Rivers

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Application Deadline

Saturday