Customer Relationship Manager

PALs Concierge  -  More jobs by PALs Concierge

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PALs Concierge seeks qualified candidates to fill this role 

 

Responsibilities:

  • Interacts with the company’s clients to provide them with information to address inquiries regarding services.
  • Assist in responding to clients’ queries promptly via emails, calls and social media.
  • Provide outstanding customer service to all clients and communicate with them on a regular basis
  • Closing deals in-person or via phone calls
  • Manage, track, and follow-up on all clients and arrange meetings with clients.
  • Respond to emails and phone inquiries
  • Keep clients informed promptly about updates
  • Compile reports and attend to company emails
  • Assist with and contribute to marketing and advertising initiatives
  • Exhibit expert knowledge regarding the services offered to clients.
  • Frequently check-in with clients to confirm their satisfaction of services provided
  • Calmly handle customer complaints and work to find solutions
  • Having weekly meetings with team members to deliberate on ideas and share information that would improve work performance.

 

 

Requirements: 

  • At least a BSc / HND holder.
  • He/she must have at least two to three years working experience in the customer service industry. 
  • Knowledge of the travel industry is an added advantage.
  • Excellent verbal communication, listening and presentation skills.
  • Self-motivated, proactive, good attitude with high energy and an engaging level of enthusiasm.
  • Ability to work individually and as part of a team.
  • Ability to multi-task, prioritize, manage time effectively and exhibit leadership qualities.
  • Must have a good command of English and/any other indigenous language(s)
  • Must be computer and social media savvy.
  • Must be smart and hardworking
  • He/she must be able to work without supervision
  • Must have a laptop and excellent knowledge of all Microsoft packages.

Summary

Company

PALs Concierge

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₦80,000.00 ‐ ₦150,000.00 per month