Call Center Agent

Lorache Group

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Lorache Limited - Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates into the position above.

Job Description

  • An active and vibrant individual with good communication skill and exceptional unique attributes.


  • Ensure a high level of Customer-centric attitude to provide resolution to customer concerns
  • Ensure that calls are answered within a defined threshold of 20 seconds
  • Handle Customers compliant, request and queries via inbound calls
  • Emphasis on first level troubleshooting and concern redressal
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers’ interest in products and services for all queries been attended
  • Validate customers’ contact details and share update require with supervisor
  • Ensure relevant communication, records and data are updated and recorded
  • Identifies and escalate situations requiring urgent attention to the appropriate department
  • Prepare daily activities reports and share with TL / Supervisor and HOD.


  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving.
  • Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
  • Experience: 1-3years


  • Sales Acumen
  • Customer focus
  • Excel knowledge(Must)

Language Speaking:

  • Hausa, Igbo, Yoruba and English.


  • Interested and qualified candidates should send their CV's with the position applied for as the subject of the mail.

This job originally appeared elsewhere.



Lorache Group

Job Level

Fresh Graduate/Entry Level/Graduate Internship




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

Entry Level