Call Center Agent

Lorache Group

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Lorache Limited - Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates into the position above.

Job Description

  • An active and vibrant individual with good communication skill and exceptional unique attributes.

Deliverable

  • Ensure a high level of Customer-centric attitude to provide resolution to customer concerns
  • Ensure that calls are answered within a defined threshold of 20 seconds
  • Handle Customers compliant, request and queries via inbound calls
  • Emphasis on first level troubleshooting and concern redressal
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers’ interest in products and services for all queries been attended
  • Validate customers’ contact details and share update require with supervisor
  • Ensure relevant communication, records and data are updated and recorded
  • Identifies and escalate situations requiring urgent attention to the appropriate department
  • Prepare daily activities reports and share with TL / Supervisor and HOD.

Requirements

  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving.
  • Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
  • Experience: 1-3years

Skills:

  • Sales Acumen
  • Customer focus
  • Excel knowledge(Must)

Language Speaking:

  • Hausa, Igbo, Yoruba and English.

Note:

  • Interested and qualified candidates should send their CV's with the position applied for as the subject of the mail.

This job originally appeared elsewhere.

Summary

Company

Lorache Group

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

Entry Level