Client Relations Executive

Ellae Creative Branding Agency Limited

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Ellae Creative Branding Agency Limited is an energetic and talented creative agency, set center stage in Lagos, Nigeria. We blend intelligent creativity with a sincere collaborative approach, consistently delivering powerful results for our clients.

Job Brief:

  • We are looking to recruit an experienced Client Relations Executive. If you believe you have the required skills and experience please apply for the job.

Job Description:

  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.

Job Requirement:

  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (Salesforce)
  • A customer-oriented attitude.

Note:

  • Interested and qualified candidates should send their CV's.

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Summary

Company

Ellae Creative Branding Agency Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years