Customer Service Intern

Cornerstone Staffing

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Cornerstone Staffing - Our client, is recruiting suitably qualified candidates to fill the position above.

Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Job Requirement:

  • Minimum of a BSc/HND required in any field
  • 3 years relevant experience
  • Computer skills including the ability to a spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills.

This job originally appeared elsewhere.

Summary

Company

Cornerstone Staffing

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Customer Service

Job Type

Intern

Minimum Qualification

HND

Preferred Years of Experience

Entry Level