Sales Associate

Audacious Business Concept Limited

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Audacious Business Concept Limited is Nigeria's fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.

Job Description

  • The Sales Associate is responsible for delivering excellent customer service experience, visual merchandising of stock, inventory taking and sales by delivering customer service that offers a distinctive shopping experience and drives sales results.

Responsibilities

Customer Experience:

  • Responsible for providing the absolute best customer service in the store.
  • Responsible for providing the absolute best customer service in the store.
  • Possess the ability to demonstrate exceptional product knowledge and is capable of giving expert advice.
  • Strive to create innovative ways to challenge normal retail conventions.
  • Updates clients with latest seasonal wardrobe collections.
  • Captures customers feedback and help solve customer's complaints.
  • Assists customers locate merchandise or find suitable alternatives.
  • Advise customers on utilization and care of merchandise.
  • Ensures fitting room is kept tidy and neat always, by promptly clearing merchandise and returning it to the proper area of the selling floor.
  • Provide excellent after-sales service.

Visual Merchandising:

  • Displays merchandise to attract customers to the store in order to boost sales.
  • Regularly takes stock of sales, stock rotation, displays and organization of merchandise.
  • Ensures the ambiance of the store is adequately maintained by making sure the fixtures, fittings, and lightings are in proper condition.
  • Maintains the quality of the store's selling presentation by monitoring and maintaining the inventory stock on the store floor by replenishing any emptying section with new merchandise.
  • Maintains inventory in the back room in a neat and tidy manner.
  • Reorganizing items on the shop floor to enhance a pleasant shopping experience.

Inventory:

  • Adhere to loss prevention and inventory control and compliance procedures.
  • Keeps track of product inventory and assist in periodic physical inventory count.
  • Assists in processing merchandise returns and exchanges.

Sales:

  • Identify customer needs and direct them to the appropriate product, using suggestive selling.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Ability to use cash registers to ring up transactions, which may involve using barcode scanners, calculators, and debit card machines.
  • Place special orders or call other stores to find desired items.
  • Give concise information on the products' specifications to aid buying.
  • Undertake retail and customer service activities within the store to optimize and exceed sales targets, profitability and customer satisfaction in conjunction with the Retail Store Manager.

Competencies

  • Must be a female between the ages of 20-28 years of age.
  • BSc/HND in Marketing or other related fields.
  • Should possess about 1-3 years’ experience in the retail industry or related field.
  • Attention to details.
  • Good verbal and written communication skills.
  • Excellent interpersonal skills.
  • Excellent sales skills and ability to develop and adopt sales techniques on a continuing basis.
  • Exceptional talent for operating a computerized point of sale cash register and inventory management system
  • Experience in sales of female fashion
  • Proven proficiency in merchandising to maintain the highest level of visual presentation
  • Demonstrated ability to achieve sales targets
  • Ability to work effectively in a team.
  • Time flexibility

Key Performance Indicators

  • Immediate replacement of items sold.
  • Achieve monthly sales target.
  • Zero tolerance to shrinkage.
  • Optimize store ambiance.
  • Zero number of a customer complaint.
  • Take marketing initiatives daily.
  • Eye-catching store

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Summary

Company

Audacious Business Concept Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Sales/Business Development

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years