Guest Service Representative

Sheraton Hotels and Resorts - Marriott International

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Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in the fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, DC., in 1927 by J. Willard and Alice S. Marriott. Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards®, and The Ritz-Carlton Rewards® program, which together surpass 49M members.

Job Number: 

  • 18001GKD

Job Category: 

  • Rooms and Guest Services Operations

Brand: 

  • Sheraton Hotels & Resorts

Schedule: 

  • Full-time

Position Type: 

  • Non-Management/Hourly  

The Impact You’ll Make

  • No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.
  • They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.
  • When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What You'll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of well-being and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details.

Others:

  • This role requires compliance with quality assurance expectations and standards.
  • You may be required to stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • You’re welcomed here
  • Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us.
  • You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

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Summary

Company

Sheraton Hotels and Resorts - Marriott International

Job Level

Experienced (Non-Manager)

Location

Abuja

Specialization

Hospitality / Leisure / Travels

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years