Warehouse Manager

Vicmart Enterprises Limited

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Vicmart Enterprises Limited - We are an indigenous firm involved in the marketing and sales of FMCG (Fast Moving Consumer Goods) and other allied products to meet the needs of our customers.

Job Scope

  • Liaising with suppliers to ensure the company is treated well
  • Ensuring high-quality service delivery to our customers
  • Service quality (SQ) is a comparison of expectations (E) about a service with performance (P) SQ=P-E  A business with high service quality will meet customer needs whilst remaining economically competitive.
  • Improved service quality may increase economic competitiveness.
  • This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes.
  • Supervising and doing spot checks to ensure that warehouse supervisors are doing their work well and following due process

Job Functions

  • Managing and processing orders for external customers; reviewing their account balances and processing their rebate
  • Placing orders with suppliers and ensuring delivery
  • Managing company account with suppliers
  • Collating and monitoring rebate from suppliers
  • Share information about price changes, promos etc with all stakeholders and ensure compliance
  • Allocating special stock between reps and other customers
  • Ensuring shipment targets by the supplier are met
  • Target Tracker, Expiry date Tracker, Empties Tracker, Promo Tracker
  • Training new hires
  • Sort out all issues relating to the warehouse
  • Supervising warehouse supervisors and other warehouse staff to ensure that:
  • Due process and procedures are adhered to within the warehouse
  • Data is properly and accurately recorded
  • The warehouse is clean and well-arranged

Key Performance Indicators:

  • 90% CFR or 5% order cut - Ensure all customer orders are met in the required quantities
  • Customer Satisfaction - 98%
  • 2% OOS - Maintain required safety stock at all times
  • Zero expired products in the warehouse
  • 100% Shipment Targets

This job originally appeared elsewhere.



Vicmart Enterprises Limited

Job Level

Manager (Staff Supervisor/Head of Department)




Supply Chain / Procurement

Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years