Vicmart Enterprises Limited - We are an indigenous firm involved in the marketing and sales of FMCG (Fast Moving Consumer Goods) and other allied products to meet the needs of our customers.
- Liaising with suppliers to ensure the company is treated well
- Ensuring high-quality service delivery to our customers
- Service quality (SQ) is a comparison of expectations (E) about a service with performance (P) SQ=P-E A business with high service quality will meet customer needs whilst remaining economically competitive.
- Improved service quality may increase economic competitiveness.
- This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes.
- Supervising and doing spot checks to ensure that warehouse supervisors are doing their work well and following due process
- Managing and processing orders for external customers; reviewing their account balances and processing their rebate
- Placing orders with suppliers and ensuring delivery
- Managing company account with suppliers
- Collating and monitoring rebate from suppliers
- Share information about price changes, promos etc with all stakeholders and ensure compliance
- Allocating special stock between reps and other customers
- Ensuring shipment targets by the supplier are met
- Target Tracker, Expiry date Tracker, Empties Tracker, Promo Tracker
- Training new hires
- Sort out all issues relating to the warehouse
- Supervising warehouse supervisors and other warehouse staff to ensure that:
- Due process and procedures are adhered to within the warehouse
- Data is properly and accurately recorded
- The warehouse is clean and well-arranged
Key Performance Indicators:
- 90% CFR or 5% order cut - Ensure all customer orders are met in the required quantities
- Customer Satisfaction - 98%
- 2% OOS - Maintain required safety stock at all times
- Zero expired products in the warehouse
- 100% Shipment Targets
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