Call Centre Executive

Lorache Group

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Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate, is currently recruiting suitably qualified candidates to fill the position above.

Job Description

  • We are in need of an active and vibrant individual with good communication skill and exceptional unique attributes.

Responsibilities

  • Ensure high level of Customer-centric attitude to provide resolution to customer concerns
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle Customers compliant, request and queries via inbound calls
  • Emphasis on first level troubleshooting and concern redressal
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers’ interest in products and services for all queries been attended
  • Validate customers’ contact details and share update require with supervisor
  • Ensure relevant communication, records and data are updated and recorded
  • Identifies and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activities reports and share with TL / Supervisor and HOD

Requirements

  • Qualification: Relevant company experience preferred, Graduate / Post Graduate
  • Experience: 1-3 years
  • Language Speaking: Hausa, Igbo, Yoruba and English
  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving skills
  • Sales Acumen
  • Customer focus
  • Excel knowledge (Must)

Note:

  • Interested and qualified candidates should send their CV's.
  • Using the Position applied for as subject of the mail.

This job originally appeared elsewhere.

Summary

Company

Lorache Group

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years