Telesales Representative

Prepclass Nigeria Limited

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Prepclass is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family's needs and preferences - whether it's in-home tutoring or online test prep.

Job Description

  • We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company.
  • You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
  • An effective telesales representative must be an excellent communicator and have superior people skills.
  • They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
  • The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Requirements

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (Excel, Microsoft word) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English Language
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus.

This job originally appeared elsewhere.

Summary

Company

Prepclass Nigeria Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Sales/Business Development

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years