A firm in the wholesales/retail sector seeks qualified candidates to fill this role
Reports To: Divisional Head – Supermarket solutions
- Diagnose and troubleshoot a wide range of commercial refrigeration equipment, present repair and replacement options
- Purchase / Maintain required tool list for Service Technician.
- Purchase/Maintain required spare parts of the refrigerators by discussing with the suppliers
- Arrive at jobsite at scheduled time and location as dispatched
- Follow instructions from supervisor and/or dispatcher and carry out in timely manner
- Communicate with customers and collect C.O.D. on maintenance visits as directed
- Maintain professional appearance and attitude at all times
- Complete all service related forms properly
- Provide all customers with new / renewal maintenance agreement program information
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines
- On call status for emergency service as required
- Train and instruct outsourced Service Technicians as directed
- Converse with facilities engineers general contractors*
- Communicate clearly, the ideas and explanations of problems to customers and coworkers
- Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options
Desired Skills & Experience:
- Total experience of 3- 5 years, with good market knowledge preferably in racking solutions
- Must know and understand the products – to include racking systems, automation and WMS – either from the supplier or user side.
- Must be familiar with warehouse operations and in particular have experience of projects to implement systems & equipment for managing storage and product flows
- Should understand the Supply Chain & Logistics industry and be abreast of current issues particularly regarding trends in warehousing & storage
- Strong networking capabilities
- Strategic /persuasive approach to sales
- Energetic, innovative and willing to learn and adapt to new challenges in generating business. Hard working.
- Presentable and with good communication skills
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