Technical Head Commercial Refrigeration


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A firm in the wholesales/retail sector seeks qualified candidates to fill this role 


Reports To:   Divisional Head – Supermarket solutions


Job Description:

  • Diagnose and troubleshoot a wide range of commercial refrigeration equipment, present repair and replacement options
  • Purchase / Maintain required tool list for Service Technician.
  • Purchase/Maintain required spare parts of the refrigerators by discussing with the suppliers
  • Arrive at jobsite at scheduled time and location as dispatched
  • Follow instructions from supervisor and/or dispatcher and carry out in timely manner 
  • Communicate with customers and collect C.O.D. on maintenance visits as directed 
  • Maintain professional appearance and attitude at all times
  • Complete all service related forms properly 
  • Provide all customers with new / renewal maintenance agreement program information 
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options following company guidelines 
  • On call status for emergency service as required 
  • Train and instruct outsourced Service Technicians as directed 
  • Converse with facilities engineers general contractors*
  • Communicate clearly, the ideas and explanations of problems to customers and coworkers 
  • Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options


Desired Skills & Experience:

  • Total experience of 3- 5 years, with good market knowledge preferably in racking solutions
  • Must know and understand the products – to include racking systems, automation and WMS – either from the supplier or user side.
  • Must be familiar with warehouse operations and in particular have experience of projects to implement systems & equipment for managing storage and product flows
  • Should understand the Supply Chain & Logistics industry and be abreast of current issues particularly regarding trends in warehousing & storage
  • Strong networking capabilities
  • Strategic /persuasive approach to sales
  • Energetic, innovative and willing to learn and adapt to new challenges in generating business. Hard working. 
  • Presentable and with good communication skills





Job Level

Experienced (Non-Manager)




Administration & Office Support and Consulting/Business Strategy & Planning

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years