Cloud Operations Analyst

MainOne Cable Nigeria

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MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

Department: 

  • Technical

Reporting Line: 

  • Cloud Operations Manager

Responsibilities

  • The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.

The specific responsibilities shall include to:

  • Provide timely L2 issue resolutions and support to cloud customers.
  • Ensure day to day operations and maintenance of the cloud infrastructure.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

Job Requirement:

  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 4 years’ experience in virtualization & cloud technologies.

Skills & Competencies:

  • Strong documentation skills.
  • Excellent customer engagement skills
  • Strong Cloud experience (AWS or Azure)
  • Excellent oral and written communication skills.
  • Networking experience will be an added advantage.
  • 4 years’ experience with Microsoft Systems Center 2012
  • 4 years’ experience on Windows/Linux. Operating Systems
  • PowerShell scripting experience will be an added advantage.
  • Strong hands-on experience on Hyper-V, VMware, Windows Server 2012 and Active Directory.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies is required

Demand on the Job:

  • Prioritizing skills
  • Troubleshooting skills
  • Problem-solving skills
  • Ability to take ownership
  • Ability to work under pressure.

This job originally appeared elsewhere.

Summary

Company

MainOne Cable Nigeria

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years