Telesales Analyst

CornerStone Staffing

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CornerStone Staffing NG - Our client, a big player in the FMCG Industry, is looking to recruit a suitably qualified candidate to fill the position above.

Job Description:

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Job Requirement:

  • Minimum BSc /HND required in any field.
  • At least 3 to 5 years of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Computer skills including the ability to a spreadsheet and word-processing programs at a basic proficient level
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets

This job originally appeared elsewhere.

Summary

Company

CornerStone Staffing

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Sales/Business Development

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

3 - 5 years