Customer Service Manager

Reactor Beverages Limited

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Reactor Beverages Limited is a Nigerian company that manufactures natural healthy non-alcoholic functional beverages. We produce quality beverages using the finest natural ingredients to meet high-quality standards. We are committed to excellence and quality service delivery to our customers and consumers. We wish to build and sustain a reputation for excellence in manufacturing, distribution, marketing, and sales processes. We intend to be a reference point in the beverage industry in Nigeria, through innovative products.

Job Brief

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirement:

  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

Remuneration

  • Very attractive

This job originally appeared elsewhere.

Summary

Company

Reactor Beverages Limited

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years