Customer Care Representative

Protaxi Nigeria

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Protaxi is an e-booking app that provides affordable rides by the click of a button within Lagos State.

Job Description

  • Do you have the ability to provide excellent Customer service to all clients?
  • Are you willing to make external calls daily to potential and existing clients?
  • If you are a people person and have a passion for sales, you are just what we are looking for.

Responsibilities

  • Call existing and potential clients daily to promote service and provide information.
  • Follow up with customer bookings and drivers daily via phone calls.
  • Respond to email and phone inquiries efficiently and politely.
  • Increase and update phone number contacts list daily.
  • Follow up and resolve customer complains.
  • Bulk SMS content generation and WhatsApp broadcasting.
  • Update new and existing customer information.
  • Identify and escalate priority issues.
  • Follow up with customer satisfaction when necessary.
  • Represent company at events.
  • Communicate information and feedbacks to all departments.
  • Prepare a weekly report on mobile marketing activities.

Requirements

  • Excellent written and oral communication skills.
  • People person, friendly and respectful.
  • Ability to convince people and make sales.
  • Excellent problem-solving skills.
  • Good knowledge of Microsoft office.
  • Good Team player.

Job Requirement:

  • A BSc, HND or OND.
  • 1-2 years experience in sales, call center or customer care is desired.

This job originally appeared elsewhere.

Summary

Company

Protaxi Nigeria

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

1 - 3 years