Data Insight Analyst, SQL & Excel

Jumia Nigeria

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Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position above.

Job Description:

  • This role is will manage all facets of customer experience data - from web analytics to voice of customer data.
  • The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program

In particular, you will:

  • Develop actionable insights from multiple data sources
  • Quantify the impact of programs and campaigns through reporting and analysis
  • Oversee analytics for all channels and voice of customer programs (NPS, etc.)
  • Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
  • Lead the development and execution of a periodic reporting framework in collaboration with other team members
  • Conduct relevant customer behavior analysis, competitive analysis, and industry research
  • Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
  • Create holistic dashboards by pulling data from different data sources

Provide expertise and guidance to business on:

  • Segmentation
  • Campaign analysis, analysis of performance, benchmarking
  • Propensity-to-buy and response modeling
  • Attribution models and reporting
  • Understand relevant technology applications

Job Requirement:

  • Bachelor's Degree in Economics, Statistics, Engineering, or other related disciplines.
  • 5+ years of statistical analysis or data analysis experience.
  • Data Modeling, Excel (Vlookups, Pivot Tables & Macros)
  • Experience with at least one key analytics tools to develop actionable insights from multiple data sources (R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
  • High level understanding of data management, eg. MS SQL, or other tools
  • Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having a strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

This job originally appeared elsewhere.

Summary

Company

Jumia Nigeria

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology and Consulting/Business Strategy & Planning

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

5 - 7 years