Customer Support Executive

Edu Platforms Limited

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Eduplatforms is a technology solutions provider and operator that is committed to revolutionizing the delivery of education in Africa.

Job Description

  • Our team is looking to recruit a qualified female candidate to fill the role of a Customer Support Executive. The chosen candidate will work with our project team on an Online MBA program for a renowned Institution of learning.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Job Requirement:

  • Bachelor's Degree
  • Speaks English & Igbo fluently
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

This job originally appeared elsewhere.

Summary

Company

Edu Platforms Limited

Job Level

Experienced (Non-Manager)

Location

Enugu

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years