Front Desk/Client Service Officer

Green Field Health Management Limited

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Green Field Health Management Limited, a national health maintenance organization with Headquarters at Enugu and branches across the six geopolitical zones of the country requires for immediate employment into the position above.

Responsibilities and Attributes

  • Assisting with administrative tasks
  • Receives the guest and answers questions in person by telephone
  • Provide client support services in accurate and timely fashion.
  • Maintain high level of professionalism and competence in every client interaction.
  • Build positive and productive relationships with clients.
  • Make frequent client calls and visits to strengthen client relationships.
  • Analyze and resolve service issues promptly.
  • Inform management about complex client issues and resolutions.
  • Maintain client focused working environment for the team.
  • Work in compliance with company policies and procedures.
  • Identify and develop new business opportunities with client contacts.
  • Responds to inquiries and refers when necessary to the appropriate official or department.
  • Prepares outgoing mail, sorts and distributes incoming emails.
  • Utilize effective problem solving and time management skills in client service operations.
  • Assist in risk assessment and mitigation activities.
  • Develop process improvements to enhance service efficiency and effectiveness.

Job Requirements

  • Minimum of OND/HND in any discipline.
  • Must be computer literate
  • Must be proficient in typing
  • Must have good communication and interpersonal skills
  • Previous experience in a Secretarial position is an added advantage.

Remuneration

  • Very attractive, highly competitive and negotiable.

Note: 

  • Only applicants with HMO experience should apply and will be considered. Shortlisted candidates will be invited for the interview.

This job originally appeared elsewhere.

Summary

Company

Green Field Health Management Limited

Job Level

Experienced (Non-Manager)

Location

Enugu

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

1 - 3 years